Trend study

Procurement of Complex Services - on the way to more digital process quality?

Services are often only considered in the context of indirect purchasing and are subsequently treated like materials. However, not all types of services can be squeezed into the corset of "lean services", which are closely related to the associated catalog system. Where do companies stand in their digitalization process in whose procurement portfolio complex services make a strategic value contribution? We wanted to find out more about this in 2018 and commissioned a survey.

In this whitepaper on the trend study, you will learn:

  • Where do companies stand in their digitalization process for service procurement?
  • How do you address the challenges that arise in the procurement of complex services in particular?
  • Where are the key levers for the future?

About the study background:

  • 102 participants from German companies by filling out an online questionnaire
  • The participation took place anonymously in the months of May to July 2018
  • The questions were geared to the core processes around e-sourcing (inquiries and tendering), operational procurement (processing and service recording) and invoicing. These were preceded by questions on the (cross-process) goals in service procurement, the challenges and optimization approaches.

Request the trend study now:

This field is for validation and should not be changed.

For information on the use of your data, please refer to our privacy policy.

A fast way to contact us

Do you have questions or need more information?

+49 611 33 460 300

Contact via e-mail

Live Demo

Get a first-hand impression of FUTURA.